Get in touch - Bank of Valletta - BOV Group
Customer Service Centre - Bank of Valletta - BOV Group
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Scheduled maintenance of BOV’s IT System
09 Jul 2021
UPDATE

Our system maintenance has been concluded. 

Thank you for your patience.
______________________

Bank of Valletta would like to inform its customers that it will be carrying out a scheduled maintenance of its IT system.  As a result, some of its services will be interrupted on Sunday 11th July between 2:00 am and 6:30 am (CEST).

BOV Internet and Mobile Banking will only be available to stop a card and for viewing of accounts (balances and transactions shown will be up to 00:00 am 11th July). All other functions will be unavailable (see table below). Consequently, customers are encouraged to carry out their banking requirements including transfers to their card linked accounts, up until 00:00 am on Sunday 11th July.

During this maintenance, customers will be able to continue using their BOV Cards and BOV Pay in the normal manner. BOV Electronic Points of Sale (EPOS) will be fully functional.  Moreover, cash withdrawals, balance enquiries and mobile top-ups will remain available from all BOV ATMs. Customers may also withdraw cash from non-BOV ATMs including locally and abroad (normal charges apply). The Customer Service Centre will equally remain available for merchant support and reporting of lost or stolen cards and card fraud.

During this scheduled maintenance, some of the Bank’s digital services will be interrupted as follows:

   
Impacted services during System Maintenance

Channel  Available  NOT Available
BOV Internet Banking


View accounts*

Stop a Card

Report lost or stolen cards

* Account Balances and transactions as at Sunday 11th July 00:00 am


All other functions

BOV Mobile Banking

View accounts*

Stop a Card

 * Account Balances and transactions as at Sunday 11th July 00:00 am

 All other functions
ATMs
Cash withdrawals

Balance Enquiry – Available Balance*

Mobile Top-Ups

PIN change

* Account Balances and transactions as at Sunday 11th July 00:00 am
Cash Deposits

Cheque Deposits to Other Account/Credit Card/Loan Account

Mini Statements

Balance Enquiry – Book Balance
BOV Cards

BOV Pay
Card payments online, in-store, locally and abroad
EPOS
Cards used in ATMs
Cards can be used normally. Card balance as at 11th July 00:00 am.
Customer Service Centre

Reporting of stolen and lost cards

Merchant Support

Card Fraud
All other services including:
Increase debit card limits 
Provide customer account information
Other Services  

SMS top ups will not be availa
ble



Bank of Valletta thanks its customers for their understanding and apologises for this temporary interruption of services and for any inconvenience this may cause to customers.

For assistance, kindly send an email to [email protected].

Issued by Bank of Valletta p.l.c., 58, Triq San Żakkarija, il-Belt Valletta VLT 1130.  Bank of Valletta p.l.c. is a public limited company regulated by the MFSA, licensed to carry out the business of banking and investment services in terms of the Banking and Investment Services Acts (Cap.370, 371 of the Laws of Malta).

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Bank of Valletta p.l.c. is a public limited company regulated by the MFSA and is licensed to carry out the business of banking and investment services in terms of the Banking Act (Cap. 371 of the Laws of Malta) and the Investment Services Act (Cap.370. of the Laws of Malta).